Delivery & Returns

Fern & Gum ships within Australia.

Complimentary Note Card

Choose a complimentary notecard at check out and add a personal message that we will handwrite on your behalf.

Free Local Delivery
Birregurra, Colac, Lorne, and Winchelsea only - with delivery times by arrangement.

Pick Up
Arranged within 24 hours from purchase via email and includes a complimentary Fern and Gum tote bag per hamper.

$10 Flat Rate Shipping
3-5 days with Australia Post

$15 Express Postage
1-2 day with Australia Post

Return Policy

All orders are final sale and non-refundable. If your order arrives and you’re not satisfied, please contact us within 24 hours and we will work with you to make sure you are completely satisfied.

Shipping

It is your responsibility to provide correct shipping/delivery information. Accurate and complete information is required to avoid additional fees as well as delays in your order. Be sure to include accurate shipping information including full name, street address, apartment #, postcode, etc. If possible include recipients telephone number as well as your day-time telephone number. If an item is returned to us due to incorrect shipping address or recipient refusal, we will charge a re-delivery fee. If an item is forwarded by a carrier due to incorrect shipping information, an address correction fee is charged to us and in turn will be charged to you.

We cannot provide a refund on delivery or shipping charges. We are not responsible for packages unclaimed. If packages are returned to us because they were unclaimed, we can arrange to have the gift sent to an alternate address for an additional shipping fee. We do not offer refunds because a package was not claimed by your recipient.

Please read our Term & Conditions before purchase.